Return Policy

In response to the COVID-19 pandemic and our efforts to keep our facilities as clean as possible, we are currently suspending all returns until further notice.  

We appreciate your understanding and patience so we can continue providing you with extraordinary coffee during this time. Please reach out to our support team at if you have any further questions. 


At Ban Black, our goal is to provide you with the best service, the highest quality equipment and extraordinary coffees. 

Coffee – Coffee is perishable and is roasted & grinded to order, so we’re unable to accept returns on coffee.  However, if there was an error with your order, if you were dissatisfied with your coffee, have questions about how to brew it, or concerns about the quality, our expert Customer Experience team is here to help you. Please contact us at within 1 day of your coffee delivered.

Not Coffee – If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Experience team. We are just an email away Please note that we will not accept returns on grinders, kettles, or anything that has been used. All merchandise has to be sent back sealed.


Please refer to our Privacy Policy for information about how Ban Black collects, uses and discloses personal information from users of the Site.