At Ban Black, our goal is to provide you with the best service, the highest quality equipment and extraordinary coffee selection. 

Coffee Products: Coffee is perishable and is roasted & grinded to order, so we’re unable to accept returns on coffee. However, if there was an error with your order, dissatisfied with your coffee, or have any questions on how to brew it, our expert Customer Support team is here to help you. Please contact us at info@banblack.com within 1 day of your coffee delivered or on Whatsapp on +96171888768.

Brewing Products: If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Support team. We are just an email away info@banblack.com or on Whatsapp on +96171888768. Please note that we will not accept returns on grinders, kettles, or any other equipment that has been used even once or does not have its original box. All merchandise has to be sent back as received.

Delivery Charges: All delivery charges are incured by the customer unless the item is defective. Exchanges, returns, or cancelling the order will result in charges incured on the client for delivery and return.

PRIVACY STATEMENT

Please refer to our Privacy Policy for information about how Ban Black collects, uses and discloses personal information from users of the Site.